Please go
to the ‘Contact us’ on our website. You will find the contact information and
contact forms to fill in. You can contact us by filling in the form and sending
us a message or simply messaging us on given phone numbers. Our team will
answer your queries as soon as possible. Please be patient as we get to it.
At the
moment, we are operating our business online and we don’t have any showrooms.
However, our office is located in the address provided in our contacts. You can
contact us if you wish to check available sample rugs.
When you
register with us, we have the log of all your purchases which allows us to
better understand what to recommend you in future. Also, if there is any
problem with your previous purchases it can be easily tracked down.
Check out
for special discount offers we send to our registered members from time to
time.
Once you
place an order online and our team receives an order our team will organize the
dispatch of your product. You will be notified once the product leaves the
warehouse and be provided with the tracking number. Kindly allow the courier
some time to bring your product to your doorsteps.
If you need
to cancel your order please contact us as soon as possible. You can cancel your
order if it has not been shipped. Once the order is dispatched from our
warehouse, it cannot be cancelled.
Please refer
to our Refund Policy on our website. If you have further questions do not
hesitate to contact us.
Once our team gets your order, it is dispatched within 24-48 hours. Once dispatched, it will take 2-3 business days for your order to arrive. Please refer to our Dispatch and Distribution Policy for more info.
Shipping
charge depends on where you reside and how much does travel cost and posting
charges incur. It will be calculated once you fill in your shipping address in
the checkout page.
